Return & Refund Policy

1. 7 Days Easy Return: We are happy to announce that we have 7 days easy return and refund policy including the shipping charge, if any. All refund amounts include applicable GST.

2. Size Exchange only through Return: Please also note that size exchange is possible only through return. You return the item, get your money back and place a fresh order.

3. No Return for Jewellery: Jewellery are fragile things. For that reason we exempted Jewellery from this return rule.

4. How to Place a Request for Return: A Return window will open once the product is delivered to you. If you have any issue with the product delivered, you need to submit a Return request within 7 days from the date of delivery. After 7 days, the Return window will be closed and no requests will be accepted.

5. Our Response Time: SAJBITAN will respond to your Return request within 2 business days of receiving it. Once approved, you will receive a return authorization with instructions on how to send the product back to us. 

6. Return Shipping: SAJBITAN will make every effort to arrange a return pickup facility. In the unlikely event that SAJBITAN is unable to arrange the return pickup, the customer must arrange courier service to return the item at their own cost. In such cases, an amount of ₹50 will be added to the total refundable amount as reimbursement.

7. Refund Processing Time: Refunds will be processed to your original payment method within 7 business days after we receive and inspect the returned item and find it intact.

8. Product Condition Requirements: After receiving your returned product, it will be inspected meticulously. Only products which are unused, unworn, unwashed, undamaged, with all labels and tags intact, and in original packaging are eligible for return. Products that do not meet these conditions are not eligible for Return and will be sent back to you at your cost.

9. Return Instructions: Please include your name, address, phone number, email, and order ID on the parcel when returning items.

10. Quality Assurance: SAJBITAN follows a three-layered quality check policy before dispatching ordered products. Therefore, instances of damaged product delivery or wrong product delivery are extremely rare. In case of damaged or wrong delivery, please contact us immediately at saswati@sajbitan.com with photos. We will arrange a priority refund/replacement.

11. Return your item to the following address:
Sajbitan,
Saratpally Road, Near Golapbag More
Burdwan - I
Purba Bardhaman, WB. 713104
Phone: 8250693678

Questions? If you have any questions about our return and refund policy, please contact us at  saswati@sajbitan.com.